Returns Policy

Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 14 working days of delivery.
You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you.
To cancel a contract simple package the items securely and send them to us with the invoice within 14 working days of the date that the items were delivered.

Surf Stickers Europe
Susanne Bartsch
Attendorner Str. 2
51109 Cologne
Germany
 
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us. When we receive the goods with the notice of your cancellation of this order, we will refund the relevant amount.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30, provided that the good in question are received by us in the condition they were delivered.
If we are out of stock of an item on your order we may choose to substitute it with a very similar item. If on reciept of this item you are not happy with the substitution please send it back to us under the terms and conditions above and we will refund you the full postage and order price.